The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...

InfoWorld’s 2023 Bossie Awards recognize the year’s leading open source tools for software development, data management, analytics, AI, and machine learning. When the leaves fall, the sky turns gray, ...

To many, free open source software and Microsoft Windows seem to be mutually exclusive. After all, the open source development model is most closely associated with the Linux OS and, to a lesser ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...