Media rights groups raise concern over Zimbabwe's government recently implemented telecommunications traffic monitoring system which has potential of exposing citizens to state surveillance. This ...

Some call monitoring vendors allow their systems to work with evaluation software from other companies. Standalone software of this type is available, such as TPG Technologies' Strategic Enhancement ...

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...