In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

Google is set to introduce AI-powered smart replies to the Call Screening feature, according to a recent teardown of the Phone app. Google is reportedly developing AI-powered replies for its Phone app ...

Jake Peterson is Lifehacker’s Tech Editor, and has been covering tech news and how-tos for nearly a decade. His team covers all things technology, including AI, smartphones, computers, game consoles, ...