Richard Blakeway, the housing ombudsman, discusses the lessons to the learned from the tenant satisfaction measures, the ombudsman’s annual review and the first monitoring report on the statutory ...

The Housing Ombudsman has set out its plans to tackle a rise in complaint cases involving social housing landlords.

The Housing Ombudsman has published its Complaint Handling Failure Order (CHFO) report, in which it names nine landlords for poor complaint handling. The CHFO report has been published ahead of the ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

A Housing Ombudsman special investigation into Camden LBC has revealed a “severely flawed” complaint handling process which could discourage valid complaints from being acknowledged. The report ...

A government minister has urged councils to adopt a new complaint handling code, but stopped short of requiring them to do so. As part of the government response to the Local Government & Social Care ...