Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their ...

Flipkart will launch a conversational AI shopping assistant, SLAP, replacing Flippi, its earlier announcement to offer ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. We are at a tipping point right now in customer experience. The ...

Imagine walking into your home after a long day, and before you can even think about what you need, your assistant greets you with a warm, “Welcome back! Shall I dim the lights and play your favorite ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Bloomreach, the cutting-edge solution for AI-powered personalization, today announced findings from a survey that asked more than 1,000 U.S. consumers about ...

NEW YORK, Dec. 3, 2025 /PRNewswire/ - Guideline today announced a significant enhancement to its AI Agent, expanding the product's capabilities with fully customizable dashboards that turn ...

Artificial intelligence is slipping out of phones and laptops and into a new generation of hardware, from smart glasses to ...

LivePerson's Connected Experience Platform empowers enterprises to forge lasting customer relationships with seamless conversation orchestration NEW YORK, Aug. 18, 2025 /PRNewswire/ -- LivePerson ...

A new job title appearing across airlines and online booking companies reveals how seriously the industry is taking the conversational interface shift…and the strategic anxieties driving it. If you ...

The customer data infrastructure powering most enterprises was architected for a world that no longer exists: one where marketing interactions could be captured and processed in batches, where ...

It only took a little more than a decade to make the 2013 science fiction romance film “Her” into a reality. Cinefiles may recall the Joaquin Phoenix vehicle of a lonely man falling in love with his ...