Despite setting an annual recall record last year, Ford Motor Co.'s customer service satisfaction improved seven rankings, ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and inconsistent service have dissatisfied many customers, creating significant ...

Three businesses recently earned their 16th consecutive Talk Award for their award-winning customer service. LAPEER, ...

Fence & Deck Connection Wins “Best of the Best” Award for Customer Service for the 10th Consecutive Year During 35th Anniversary Milestone It shows the trust our customers place in us and the hard ...

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies ...