Education hub Wanderlust Campus offers chats with AI characters such as Grumpy Greta and Bargain Brenda. Take the wrong ...

Airbnb is leveraging AI for customer support, handling a third of requests in North America and planning global expansion.

Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.” ...

Add Yahoo as a preferred source to see more of our stories on Google. Ever feel like customer service is designed to make you give up? Author and customer experience expert Amas Tenumah explains how ...

This week, the Biden administration announced it is taking on more of what it calls "everyday headaches and hassles that waste Americans' time and... Sick of customer service bots and subscription ...

Headlines announcing Klarna’s AI pullback were wrong, its CEO says. Instead of retreating, it’s handing more tasks to the bots. Klarna’s AI push has been the loudest, if not the boldest, attempt to ...

Add Yahoo as a preferred source to see more of our stories on Google. One red-hot category in the generative AI space is customer support, which isn't surprising, really, when you consider the tech's ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Robots have taken over customer service jobs to replace humans in the alternate universe of Customer Service Bot’s Rules for the Drive-Thru, written by Cinna Jude and directed by Krystal Glover. The ...

Service bots are revolutionizing the marketplace, from traditional retail and food-and-beverage to health care. These autonomous systems, from physical robots to digital chatbots, are designed to ...

An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting.

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...