Need to Report a Facilities Issue? Is your room too hot or too cold? Dealing with a plumbing issue or water leak? Noticing an unusual odor, electrical problem or damage to floors or walls? The ...

Customer satisfaction surveys are a form of research in which you ask your customers for their views on issues that indicate how well or how badly your company is performing. Satisfaction surveys are ...

From the initial inquiry to post-vacation follow-up, top-notch customer service paves the way for repeat customers. Part 1 of a 3-part “Travel Agents Rock” series. When it comes to building business, ...