Read this recap of a recent high-value webinar featuring Grocery Outlet. This leading retailer needed an advanced service model to keep up with franchise growth—one that tracked service response times ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

CHICAGO, Nov. 2, 2020 /PRNewswire/ -- Rush Street Interactive (RSI), one of the fastest-growing online casino and regulated online gaming companies in the United States, is celebrating two more big ...

TORONTO & TA’ XBIEX, Malta--(BUSINESS WIRE)--Today, Betsson Group, a global leader in online gambling, officially announced its partnership with Ada, the market leader in automated customer experience ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More San Francisco-based HiOperator startup which focuses on customer support ...

The first place someone turns when they open a yearbook is, of course, their own picture. This universal phenomenon has implications for customer service, including the following five points pulled ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More HiOperator, an emerging leader in the customer service automation space, ...