When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...

Real-time, automated process optimization can fix everything from the supply chain to the planet. Who benefits from process mining? The short answer: everyone. Getting 360-degree insight into your ...

NEW YORK & MUNICH--(BUSINESS WIRE)--Celonis, the pioneer and global leader in process mining and execution management, today released independent research showing that businesses are hindered by the ...

Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...

Celonis is ramping its visualization for its Execution Management Systems and using some of its funding to acquire companies like Lenses.io for real-time streaming data insights. Add it up and it's a ...

Process mining and Generative AI are two powerful technologies that are revolutionizing the field of data science. Process mining involves extracting knowledge from event logs to gain insights into ...

‘We're trying to optimize workflows across the enterprise, really ‘X-ray’ them and get down to a low level. We have our process mining capability, which can give us the end-to-end look within our ...

No matter the size or scope of an organization, there is little question that everyone wants to find ways to improve their performance. Baseball teams use sabermetrics; companies often use the stock ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

TUALATIN, Ore. & PORTLAND, Ore.--(BUSINESS WIRE)--The Crédit Agricole en Bretagne association, which brings together the 4 Breton Regional Banks, has selected iGrafx as its business transformation ...

Pegasystems has today announced the acquisition of Everflow, a Brazilian based process mining company. The move comes as Pega looks to position itself as a platform of choice for hyper automation ...