During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

Your customers are the lifeblood of your business. Without them, your small business enterprise would come to a screeching halt. In many cases it is the novice or low-ranking employee whom your ...

It makes a powerful difference in your customer service success and operational excellence to train everyone in your company to have a “default of yes, to do their part toward creating a company where ...

Is your room too hot or too cold? Dealing with a plumbing issue or water leak? Noticing an unusual odor, electrical problem or damage to floors or walls? Submit a Customer Service Request through ...

Who owns customer service recordings? According to Comcast, they do, I don’t. The specific issue that raised this question for me has been resolved, but the general principle remains: When I, the ...

Want to get rid of that sinking feeling of looking with envy at the high review volumes and star ratings of your top local competitors? You already know that both review count and ratings are ...