Here are eight strategies to increase the power and effectiveness of your customer service training. Each is intended to add meaning to the effort for all involved and to provide results that are ...

Leading automotive retail software provider recognized with top honors for customer service training and enterprise transformation CDK, the leading automotive retail software provider, today announced ...

INDIANAPOLIS, May 22, 2019 /PRNewswire-PRWeb/ -- Lessonly, the leader in online training software, today announced their addition to Zendesk's new Suite Ready Collection, a curated group of leading ...

It simply comes down to which training software can provide everything you need in a way that is easy and affordable. Conducting employee training is one of the most important things any organization ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...