While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it's just a question about an ...

You know how frustrating it is to dial a manufacturer’s support number only to be put on hold and have elevator music piped into your ear. Cisco’s Linksys division is relieving the frustration for ...

We've heard from many of you who have taken Team Clark's advice and cut the cord with your cable company in order to save money by getting your favorite TV shows from the big streaming services. But ...

OREM — When you need help with some sort of problem — it could be a glitch with a product you've bought or maybe a billing issue with a service you use — your first instinct might be to Google a ...

With the recent explosion of online commerce, customer service has become an important component of a business Web site. For many consumers, the support they receive—or don't—is the key differentiator ...

If you've got a problem with an Amazon.com (AMZN) order and need to reach customer support, you're just the kind of person criminals are eager to speak to. A recent scam targets customers who want to ...