Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

From the point of view of a consumer, customer service sometimes feels like a monolith, but behind the scenes it can be a very fragmented business, with dozens of companies providing various different ...

Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

Pop! The team cracks open the champagne to celebrate shipping its first version of a product to customers. All the product manufacturing and testing are done. One critical piece of the puzzle is ...

Support agents are also allegedly configured with the "minimal set of permissions required" as part of Microsoft's Zero Trust "leased privileged access" approach regarding customer information. All ...

One of the best quotes from tech-firm entrepreneur Steve Blank is “Get the heck out of the building! ” He wanted entrepreneurs to get out of the office in order to talk to their customers and learn, ...

Okta's investigation into the breach of its Help Center environment last month revealed that the hackers obtained data belonging to all customer support system users. The company notes that the threat ...

Okta Inc. has discovered that hackers who breached its network two months ago stole information on all users of its customer support system — a scope far greater than the 1% of customers the company ...