Some people use the words "client" and "customer" interchangeably or generically. I'd like you to think a little about these important words because there is a significant difference n one that can ...

In these times of fierce competition, diminishing margins, and blurred lines of product differentiation, one way to stand out against changes in the market is by listening to your customer and ...

No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...