Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her ...

Phone scams are nothing new, and hopefully you already know that an unsolicited call from someone claiming they want to fix your computer is a sure-fire scam. But even if you're aware of these phone ...

Computer manufacturer Dell is to focus on customer satisfaction, which it admitted on Wednesday it "had not done perfectly in the past". The company is investing $150m in customer relationships this ...

The person who claimed to have stolen the physical addresses of 49 million Dell customers appears to have taken more data from a different Dell portal, TechCrunch has learned. The newly compromised ...

SINGAPORE--With revenue warnings for four consecutive quarters, Dell Computer founder and chairman Michael Dell remains optimistic about the company's future. Last month, the company warned that sales ...

A serious breach of customer information – including names, postal addresses, hardware, order information and servicing history – is developing at Dell, after a database containing 49 million records ...

In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...