When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...

Managers and employees need to have meaningful conversations. In professional collaborations, the reluctance to engage in challenging conversations can unravel the threads that bind a team together.

The workplace can be a stressful environment, but few people talk about it — and even fewer know how to help, according to the American Psychiatric Association. In its recently published survey, 77% ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

Most of us don’t wake up eager for a difficult conversation. By their very nature, these conversations can feel uncomfortable, challenging, and awkward. You’ve likely faced one you dreaded, put off, ...

These six books can help ease tensions. By Louisa Kamps Earlier in my career, I worked for a hot-tempered woman who, according to an office rumor, had thrown a shoe at one of my predecessors. Rattled ...