Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that makes it ...

Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...

In any industry, uncomfortable conversations can serve as transformative catalysts for driving meaningful change if organizations embrace open discussions and implement practical strategies to address ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Opinions expressed by Entrepreneur contributors are their own. When I have conversations online, they tend to be tough to manage, especially when trying to resolve an issue, win an argument or present ...

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