Customer satisfaction should be the No. 1 priority for all business owners. Putting your customers at the heart of your business is key to running a profitable and successful enterprise. You can have ...

It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...

There is plenty of talk about the importance of reviews and the effects that social media has on our businesses. However, there is an underlying factor that you must remember as you push your ...

Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast. Bagels can be a touchy subject. New Yorkers feel that a bagel made ...

Does your business have a customer bill of rights? This simple set of expectations can show customers that you truly care. Everyone has had experiences of long hold times, incorrect answers or other ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

There is a classic Saturday Night Live sketch where Roseanne Barr "helps" a customer by saying exactly what every representative is actually thinking. I’ve even seen that sketch used as a training ...

Today's communication with businesses are powered by emerging technologies and supported by humans. NICE Enlighten, a purpose-built AI for customer experience, has operations, agents, and customers ...

In today’s competitive business environment, customer service is not just a support function; it’s a powerful marketing tool. For CMOs and marketing professionals, leveraging customer service can ...

Excellent online customer service may be worth US$17.3billion in 2010, according to a new Ovum survey commissioned by StellaService. That’s the round figure for the 10.7 percent premium the report ...