The black-and-white Volkswagen Beetle pulled up in front of a suburban Antioch home, and a man wearing a white shirt, white socks, black tie and black pants got out and rang the doorbell, holding up ...

Once grandma gets her $40 coupon for a converter box and buys the box from her local big-box retailer, how on Earth is she going to rig it to the old Zenith? According to Best Buy, members of its Geek ...

DAYTON, Ohio — They read computer manuals for fun. They wear clip-on ties. They're geeks … and they could make your life a lot less complicated. The Geek Squad is a 24-hour computer support task force ...

SAN JOSE, Calif. — The first time Bruce Dougherty tried to get his home wireless network up and running, it was a bust. The former marketing executive had to enlist his son's help, and still there ...

Many of us have turned to in-store support from the Best Buy Geek Squad or from an Apple Store Genius to help us get out of a technology bind. People who have talked to both quickly notice that the ...

Today I learned there is another risk formula. The factors of this new formula are the vendor from which maintenance is purchased and the technicians faced when a customer enters the repair zone. In ...

Robert Stephens recalls with precision the night he signed the deal that would put his sassy startup, Geek Squad, under the corporate umbrella of Best Buy. Parked in an alley outside the lawyers’ ...