Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on ...

HP issued a security advisory alerting users about a newly discovered vulnerability in HP Support Assistant, a software tool that comes pre-installed on all HP laptops and desktop computers, including ...

HP and Dell has disabled support for the High-Efficiency Video Coding (HEVC) standard in some of their laptops, Ars Technica reports. HEVC is a codec that enables the compression of large videos into ...

Remote workers may no longer have to ship malfunctioning PCs back to the office to get them working thanks to out-of-band support. An unbootable PC is every remote worker’s nightmare. It usually means ...

With Microsoft ending support for Windows 10 this October, many people are racing to upgrade. Catherine, a longtime HP desktop user, shared her concerns with us: "I need to purchase a new/updated ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

LOS ANGELES Computer tech support is getting better, but not by much. Even so, Consumer Reports' National Research Center surveyed thousands of computer owners and found the best and the worst tech ...