The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...

How to deploy osTicket to serve your business as a powerful help desk system Your email has been sent If your business develops software and/or services, you probably ...

We list the best help desk software, to make it simple and easy to organize your customer and staff requests by priority. Whether your support team is working internally or in a customer-facing ...

Does your business have a handle on your customer support needs? Are you already running a good IT help desk that makes it easy for your customers to contact you to resolve issues? Do you have a help ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...