If you are interested in building your very own AI chatbot and assistant that has access to a custom knowledgebase so that it is perfectly tailored to your exact requirements. It might be worth your ...

Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

This practical guide explains how to design agentic workflows using a simple inputs, tasks and outputs framework, so any business leader can move from idea to execution.

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Manufacturing is no stranger to automation. From robotic arms to predictive maintenance, the factory floor has been transformed. But there’s one area still heavily reliant on manual, human-driven ...

There is no shortage of note-taking and PKM software out there. Like many, I've experimented with endless tools to build an effective system to manage ever-growing information. Surprisingly, the ...

Expanding a customer base is crucial for businesses to maintain long-term growth, remain competitive and adapt to changing market dynamics. Without a strategic, well-defined approach, companies risk ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...