Is ServiceNow (NOW) Turning Biometric Security Into Its Next AI Workflow Moat?

In January 2026, authID announced an integration with ServiceNow to bring secure biometric identity verification into more ...
Forbes

ServiceNow Gives A Lesson On How To Lean Into Disruption

There are many in the tech world — Satya Nadella, for one — suggesting that major SaaS platforms will face obsolescence because of the increasing maturity of generative AI and agentic applications.

Davos 2026: Tired of AI PoCs, enterprises want trusted platforms, not a thousand solutions: ServiceNow

Tzitzon said enterprises are also increasingly leaning towards a platform strategy rather than experimenting with multiple ...
Diginomica

Going slow and knowing when not to use generative AI - ServiceNow’s SVP of Employee Workflows shares thoughts

Gretchen Alarcon, SVP and GM of Employee Workflows at ServiceNow, shares her experience of how customers are starting out with Generative AI and what she’s seeing on the ground. It has been over a ...
Seeking Alpha

ServiceNow Extends End-to-End AI Agent Orchestration With Agentic Workforce Management

Employees can seamlessly and securely work alongside agentic workforces to deliver real business outcomes and reimagine work in the AI era First ServiceNow (NOW) agentic workforces support IT ...