Early adopters have mostly high praise for ITIL Version 3. It is broader, deeper and better organized, and users say its "life-cycle" approach to IT service delivery is a major improvement over ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

ITIL® 2011, published on 29 July by official publisher TSO, responds to feedback from the community that reads, uses and trains from the guidance and recognises emerging trends such as cloud computing ...

IT Service Management Forum (itSMF Gulf), the only internationally-recognized and independent organisation dedicated to IT Service Management, and BCS ME, the regional arm of the BCS Chartered ...