It has been, in the words of one unhappy Mississippi call center worker, “a hard pill to swallow.” Every day Lanycha Hall, who works for the federal contractor Maximus at its facility in Hattiesburg, ...

As open enrollment season unfolds, insurance providers anticipate a significant surge in inbound calls from both current and prospective policyholders. Questions about coverage options, payment plans.

The call center for Minnesota’s new health insurance marketplace will be operational Sept. 3 to help prepare consumers for buying coverage when open enrollment begins a month later, officials said ...