Is there a site(s) I could review that goes over general methods for dealing with customers/solving their problems? Things like do's and do-not's in regards to interactions, questions to ask, steps to ...

Dan Tynan is a freelance writer based in San Francisco. He has won numerous journalism awards and his work has appeared in more than 70 publications, several of them not yet dead. At first, when ...

A Massachusetts high school will take a bold step this fall by training students to handle most of the troubleshooting and problem solving for its new 1:1 iPad initiative. Help desks are a crucial ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Opinions expressed by Entrepreneur contributors are their own. Imagine this: You have two employees. Both are clueless about tech. Both are scrambling to meet a critical client deadline. Then, out of ...