According to APQC’s 2026 Knowledge Management Priorities and Trends research, only 4% of organizations report reaching the “innovating” stage of KM maturity, where knowledge practices are fully ...

One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

In late October, the U.S. Army Combined Arms Center (CAC) hosted the 6th Annual Army Operational Knowledge Management (AOKM) Conference featuring nearly 400 KM professionals and experts from the ...

Debate and discussion around data management, analytics, BI and information governance. This is a blogpost by Jim Webber, Chief Scientist at Neo4j, on how tech has finally caught up with ideas. To a ...

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

Within the nuclear field, a vast body of knowledge, involving scientific, technical and managerial fields, is distributed among many organizations of different types. Managing and provisioning ...

FORT LEAVENWORTH, Kan. -- Soldiers from the Mission Command Training Program Operations Group A participated in a senior leader executive seminar on the Army’s knowledge management (KM) program at ...

As today’s marketplace becomes increasingly complex and competitive, businesses are continually seeking strategies to maintain a competitive edge. One such strategy is the adoption of knowledge ...

The Nuclear Knowledge Management school is a one week course that provides participants with specialized education and training on the development and implementation of nuclear knowledge management ...