Virgin Media O2 saved customers a collective 1.45 billion seconds of their time last year – equivalent to more than 24 million minutes or more than 400,000 ho ...

The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Designed to provide customers with a range of exclusive rewards, prizes, and experiences every Monday, the program represents a significant refresh of O2’s Priority service, which is available to all ...

Read about Weekly Brief - 16th January 2026. Broadband news from the longest running independent information website.

WALTHAM, Mass.--(BUSINESS WIRE)--Netcracker Technology announced today that it has received the TM Forum Excellence Award for Customer Experience with Virgin Media O2. The award was presented during ...