Virgin Media O2 doubles down on AI push as it launches language learning tool

The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...
CNET

Do O2's customer-service woes stem from its recruitment policy?

Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...
Computer Weekly

O2 powers customer-centric network with Nokia AI

Telefónica, the parent organisation behind the O2 mobile network, will implement Nokia Software’s Service Operation Center (SOC) platform in its UK business over the next 18 months as it transitions ...
Advanced Television

Virgin Media O2 launches UK complex customer support

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...
Computer Weekly

O2’s self-optimising network will learn from customers

O2 has implemented new features on its UK mobile network designed to analyse the activity of customers in real time and make changes to the network on the fly to optimise their experience. The mobile ...
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EE, O2, Vodafone, Three and BT all down as customers report issues

Customers with major mobile phone companies EE, O2, Vodafone and Three are all experiencing issues with services this afternoon (Tuesday, July 24). There are thousands of reports of issues with mobile ...