This question made me recoil, and I felt my body tense up. I heard it twice in a short period of time at two different organizations. In both cases, the question led toward the same outcome: ...

Last week’s alert discussed the growing trend toward including performance measures in contracts between hospitals and anesthesia groups. We identified clinical quality, efficiency and patient ...

If the last two years have taught us anything, it's that preparing for the unexpected should be part of your strategy from now on. That can mean having the tools in place to shift priorities at a ...

Nishith Rastogi is a Founder & CEO of Locus, a leading-edge technology company helping 300+ global enterprises achieve last-mile excellence. Success is an abstract and indefinite concept, yet all ...

Operational benchmarking is a term that refers to research into common characteristics among call centers that represent a variety of industries. In this article, we provide an introduction to this ...

LONDON--(BUSINESS WIRE)--A renowned market intelligence solution provider, Infiniti Research, has recently announced the completion of their latest competitive benchmarking study for an automotive ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Organizations are under increased pressure to meet customers’ growing demand ...

Economic volatility along with an increasingly complex and uncertain operating environment, making the role of information even more critical. In a recent survey of transportation executives, 97% ...

Just like with the SPEC.ORG and TPC.ORG server benchmarks, a number of tests for virtualization performance are emerging. Most server benchmarks are designed to measure the performance of a single ...

Storage-area network complexity can mask what might seem to be relatively benign issues that have the potential to build up and cause an outage or brownout. To identify trouble early, you need to ...