In recent years, artificial intelligence (AI) and prescriptive analytics have been woven into the fabric of business operations across multiple verticals, ranging from retail and grocery to healthcare ...

In this special guest feature, Will Fellers, Product Manager at Quantum Spatial Inc., explores different types of analytics – descriptive, predictive and prescriptive – and discusses how companies can ...

Here we explore the ways predictive analytics and prescriptive analytics are being used in the call center today, and trends to watch for tomorrow. Predictive analytics can help evaluate behavioral ...