Through 2007, ill-defined IT deliverables, misaligned business expectations, and unknown performance levels, combined with economic pressures, will force more than 30% of IT organizations (ITOs) to ...

It’s like the chicken-and-the-egg conundrum: which comes first, leadership or process improvement techniques? Recent success stories of governments using Lean Six Sigma, a process improvement program, ...

Six Sigma improves business efficiency, reduces defects, and enhances customer satisfaction. Principles focus on understanding customer needs, data-driven problem solving, and stakeholder involvement.

In her position as a traffic manager for an advertising agency in Wilmington, Delaware, Suzanne Fields’ duties include working on procedures to make sure everything flows smoothly. Looking to ...

HEIDELBERG, Germany (April 1, 2010) - After people take their cars to a mechanic for a general maintenance check-up or an oil change, their drive is a little smoother, the gears feel tighter, and they ...

Poor processes directly affect client service and client satisfaction. You see it in delays in completing jobs, responding to client requests, or when a partner fails to communicate a piece of ...

The 21st Theater Sustainment Command and U.S. Army Europe (USAREUR) have successfully completed multiple Lean Six Sigma (LSS) projects as part of a focus on fiscal stewardship and continued readiness.

Law firms can use Lean Six Sigma to become trusted business partners to clients, say Catherine Alman MacDonagh and Thomas L. Sager Client satisfaction studies demonstrate that it is critically ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Traditional caching fails to stop "thundering ...

As businesses try to do more with less and respond to economic pressures, they are naturally interested in reducing costs by improving processes throughout their organizations. A number of ...