SUNNYVALE, Calif.--(BUSINESS WIRE)--Support.com, Inc. (NASDAQ:SPRT), a leader in technical and customer support solutions for businesses and consumers with more than 20 years of experience managing a ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

Customer support trends reflect the changing ways we work, including the need for remote support. Remote support tools can now be used to address multiple issues, from cybersecurity to CX. These top 4 ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Trumpf has launched Remote Operations Support, a new service designed to assist U.S. customers operating its TruLaser Center automated laser cutting machines. The service connects Trumpf experts in ...

ALISO VIEJO, Calif.--(BUSINESS WIRE)--IHI Power Services Corp. (IPSC), a leading owner and operator of power plants across the U.S., today announced the launch of its remote operating center (ROC).

There are lots of ways to describe how a company works, from in-office only organizations where employees work on-site together to remote-only organizations where teams are geographically distributed ...