To improve retention rates, it is important to go beyond initial standard customer service by proactively building strong relationships. Here are five tips to get started. Customer service is defined ...

Digital transformation for quick-service restaurants is more important than ever. Customer behavior is changing—and restaurants looking to remain competitive must adapt. Compared to pre-pandemic days, ...

Restaurants and diners alike are feeling the pinch from the industry's labor shortage. The industry is still down 750,000 jobs — roughly 6.1% of its workforce — from pre-pandemic levels as of May, ...