There’s an emerging consensus in the Great Customer-Service Debate—the one that pits human contact against automated self-service. It’s that the best answer is for the two sides to join forces.

This SAP Connect 2025 Customer CX Keynote features leaders from Boeing, Wela, and Migros, and explored how to create loyalty-led growth through superior customer experiences, and for anyone using SAP ...

Opinions expressed by Entrepreneur contributors are their own. Fast, reliable, efficient and effective customer service can be the difference between your company being a winner or loser in today’s ...