Some retailers worry that adopting a self-checkout solution will deprive them of a key point of contact with their customers. Fairway Market, a New York City metro area chain of 15 supermarkets and ...

As the co-founder of Puzzle Partner, Ivana is an advocate for innovation with marketing expertise in technology, travel and startups. Self-service has become a core part of our daily interactions, but ...

Commbox has launched the WhatsApp Bot-Squad, a digital customer service tool for the insurance industry. The wide variety of WhatsApp bots will automate self-service client interactions via WhatsApp.

SS&C GlobeOp has extended its app availability from just SS&C fund administration clients, to all clients on the GlobeOp platform. GlobeOp Financial Services was acquired by SS&C Technologies in June ...

Employee satisfaction has been proven to drive overall business growth, because when employees are happy, they create happy customers. So, optimizing the employee experience should be at the top of ...