When Apple opened its first store in 2001, the company’s attention to design and customer satisfaction permeated the whole experience. The interior was adorned in slick wood and wrapped in glass to ...

COVID-19 will change what it's like to eat at a McDonald's so much that maybe we'll just stick to drive-through. This Seattle restaurant is redesigning its entire business model in response to the ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

Looking at the mainstream practice of service design today, something is clearly not working. Over the past decade, service design has evolved into a commodified brand or product—one that has been ...

Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

Over the past few years, retail stores have turned towards hybrid mixed-use and experiential concepts, mainly because they create a memorable and interactive shopping journey for customers. CB2, a ...

Posts from this topic will be added to your daily email digest and your homepage feed. Set up an appointment with Ikea to have someone help you figure out how to furnish your spaces — for $99 per room ...