Field service problems are not limited to repairing down equipment. Problems may be application issues, obtaining documentation such as installation qualification certificates, re-programing, ...

Nothing happens for equipment manufacturers until something is sold. Nothing to install, nothing to service, nothing to renew. Great hardware and equipment manufacturers have been built on great ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

WIESBADEN, Germany — When Capt. Ben Ketchum celebrated his 12th birthday at a hotel in the West African nation of Benin back in 2002, he would have never guessed that he’d be back in that same hotel ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service functions. Nvidia and ServiceNow have created an AI model that can help ...