Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Emotional intelligence, or EQ, as it is often referred to, is your most critical element (yet likely your most overlooked) when delivering truly competitive customer service in your industry. I cannot ...

The Department of Homeland Security (DHS) Office of Inspector General (OIG) is facing questions about its actions after January 6, 2021, after the chairs of two congressional committees suggested ...

COMMENTARY Over my 32 years in cybersecurity, one painful constant has been managing the risks associated with network service accounts. Service accounts are supposed to be machine-to-machine accounts ...