You’ve heard the advice, and probably followed it too: Always ask open-ended questions and never limit yourself to Yes/No answers. It’s well-intentioned advice, but it’s wrong. I ask questions for a ...

I have brought up my issue with him doing this before and his response is “it gives us something to talk about.” ...

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“It stops them in their tracks every time,” I was telling a colleague. “It helps them think about their work in a new way.” This is my response when asked about how I get executives to open their ...

A busy life and demanding job can leave you emotionally depleted. When your own head is spinning, it can be hard to switch gears and listen to a partner who is struggling. It may be tempting to ...

Leaders are often told to be prepared to respond to any situation and expect the unexpected. Easier said than done because when a global virus forced a lockdown and disrupted how we conduct work ...