Global insurer Allianz is moving beyond case-centric towards object-centric process mining to help it really understand the customer journey. Allianz is one of the world’s leading insurance companies ...

The term "systems thinking" refers to a management and operations approach where single business decisions are analyzed based on the systematic consequences they have. If a company invests in a new ...

Opinions expressed by Entrepreneur contributors are their own. Being an entrepreneur is about problem-solving. On a granular level, there are dozens of issues to tackle each day. On a higher level, ...

Workplanning usually involves a confluence of top-down and bottom-up approaches in many organizations. Some broad annual guidance is given by the CEO, with Finance providing a budget forecast based on ...

When I was a teenager, my ticket to freedom was a 1979 Volkswagen Rabbit. It was silver with a red pleather interior, and I absolutely loved that little car, even though it rarely loved me back. It ...

Systems Thinking for Instructional Designers offers real-world cases that highlight how designers foster continuous improvement and manage change efforts across organizational contexts. When you ...

For the last few years, design thinking has been in vogue. I’ve worked for three years as a member of the team designing and running +Acumen courses. In 2013, we launched an “Introduction to ...

One of the most common problems I see content marketing teams have is being too zoomed in on content creation. This tunnel vision leads to us feeling perpetually overwhelmed by the amount of “other ...