This article breaks down five practical use cases, plus the guardrails leaders need, so organizations can move quickly without creating unnecessary risk.

While genAI chatbots are mostly deployed as assistants or copilots, agentic AI allows companies to automate entire business processes and fundamentally transform operations. Here's how they're doing ...

AI spotlights pain points. AI-powered customer analysis uncovers hidden frustrations and helps brands refine messaging, improve CX and reduce churn. Smarter segmentation wins. AI-driven customer ...

Use cases for artificial intelligence (AI) and agentic AI continue to erupt across a variety of industries. But removing the human element still poses alarming security risks, warn experts. While AI ...

What can AI help me do with my data, and is my data ready for it? Those are the central questions for government agencies as they prepare for AI, experts say. Everything else — training, budget, ...

Brain-computer interface technology has long belonged to the realm of science fiction, but it’s quickly emerging as a real-world innovation with the potential to transform how we live, work and ...

Ryan Petersen has worked in publishing for more than two decades, most of it spent creating award-winning content and strategy for CDW’s family of tech magazine brands. As editor-in-chief, he works ...

New research reveals marketing ranks low among the top 100 gen AI use cases. Personal well-being applications now top AI usage, including therapy and life organization. The gap presents an opportunity ...

Amongst key findings of the study is faster growth in non-work-related ChatGPT usage than in work-related usage. The demographic breakdown of ChatGPT users was also found to have shifted, with the ...

AI is showing up in the strangest of places. People use it for seemingly everything, from asking embarrassing questions to building entire businesses. They're using it to create content, get help with ...

Anthropic published its Education Report, analyzing educators' Claude usage. Teachers are using Claude to help grade students, a controversial use case. AI companies are doubling down on tools for ...