PHOENIX--(BUSINESS WIRE)--Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimization and self-service solutions, today announced Aspect Via WFM, the cloud-based ...

LONDON--(BUSINESS WIRE)--Technavio has published a new report on the global workforce management (WFM) software market in healthcare, which is expected to post a CAGR of nearly 13% from 2015-2019.

The latest Workforce Management Impact Report from Info-Tech Research Group, powered by SoftwareReviews, highlights the top enterprise tools empowering organizations with advanced decision-making ...

Companies embrace software innovations like AI to take quicker actions based on real-time insights about skills, while self-service decreases costs, new research says STAMFORD, Conn., July 03, ...

TORONTO, Nov. 2, 2021 /PRNewswire/ - SoftwareReviews, a leading source for insights on the software vendor landscape and a division of Info-Tech Research Group, has published its 2021 Data Quadrant ...

My first assignment with a new company was to replace our current workforce management system (WFM) because it didn't have all of the functionality that we needed. When I came across the installation ...

Workforce management powerhouse Kronos Inc. has acquired Empower Software Solutions for an undisclosed sum. The acquisition adds nearly 1,000 organizations to the client list of the $1.1 billion ...

Workforce management (WFM) sounds more inclusive than it actually is. In the call center environment, WFM encompasses four key processes: forecasting the volume of customer contacts, using the ...

The workforce management (WFM) market for contact centers continues to grow at a solid rate, as more businesses seek to improve overall customer service by providing employees with everything needed ...

Many adopted workforce management (WFM) solutions are not getting the love they deserve, according to a study conducted by Customer Relationship Metrics. The study, which was run to gain better ...

Enterprises are transforming workforce management with software that uses AI and automation to address labor challenges and opportunities, according to new research from global AI-centered technology ...