The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...
It will take you less time to read this column than it took for a 911 operator in D.C. to get help to a teenage girl whose mother was dying in front of her. The girl’s call for help lasted for more ...
For years, Connecticut residents who receive benefits through the Department of Social Services have dealt with arduous wait times whenever they need support from the agency’s call centers. Bobby ...
LOUISVILLE, Ky. (WDRB) -- RiverLink officials said wait times for drivers calling customer service representatives have decreased in recent weeks, including one day with no waiting at all. Those ...
Fairfax County is turning to artificial intelligence to help prevent long wait times for nonemergency calls. At a recent county safety and security meeting, Scott Brillman, director for the county’s ...
MIAMI — The Medicaid call center in Florida is experiencing long wait times and high rates of disconnection that could be preventing qualifying families from renewing or accessing Medicaid coverage, ...
Toronto Life on MSN
Toronto police will use AI to reduce wait times for non-emergency calls
Last year, a caller was disconnected after waiting 12 hours for an operator to answer her non-emergency call ...
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