If shopping carts are being abandoned on your Web site due to poor on-the-spot customer service, check out LivePerson Inc., a New York-based online customer-service solution provider. LivePerson will ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...

In October, Vic Nagy, hotline operations manager at Ford Motor Co. in Dearborn, Mich., hired a new virtual service representative he dubbed “Ernie.” Powered by software from San Francisco-based ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Last year’s online shopping season surpassed US$29 billion in sales, up a full 20 percent from the previous holiday. More consumers did their shopping online than any holiday season before, due to the ...

A funny thing happened when companies set up their Web sites to operate 24/7, expecting to either drastically reduce or eliminate the need for customer service staff altogether. It didn't work out the ...

A technology analyst bought a house that came with a clothes dryer made by a brand-name manufacturer. The lint screen in the dryer was torn, and the analyst went to the manufacturer’s Web site to ...

Leidos (NYSE: LDOS) has received a potential $69M task order to modernize and sustain the Internal Revenue Service’s web-based customer service portal for tax practitioners who want to electronically ...

At the end of 2025, Netguru predicted the total software revenue to reach $38.21 billion. Web development underpins many of these systems, from customer portals to internal business tools used across ...