SAP AG next year plans to extend its Web-based customer support product with co-browsing to enable a customer and customer service agent to share a Web session. Also planned for the product, called ...

Footprints in the sand can lead you down a well-traveled trail or it can blaze a new path for others to follow. FootPrints, however, is an application that could revolutionize the way you provide ...

SAN FRANCISCO--Salesforce.com introduced the latest update to its hosted customer relationship management package on Tuesday, with a focus on increasing customization and integration capabilities ...

This content is produced by a member of The Drum Network, a paid-for membership club for CEOs and their agencies who want to share their expertise and grow their business. Customer relationship ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...

E-business applications vendor Siebel Systems Inc. today began shipping Siebel 7, the latest version of its customer relationship management (CRM) software. The biggest change to the software is that ...

The software catalog lists software and services reviewed by the Software and Web-based Services Review team. Follow the accessibility, and data classification level requirements (detailed information ...

Last year’s online shopping season surpassed US$29 billion in sales, up a full 20 percent from the previous holiday. More consumers did their shopping online than any holiday season before, due to the ...

Leidos (NYSE: LDOS) has received a potential $69M task order to modernize and sustain the Internal Revenue Service’s web-based customer service portal for tax practitioners who want to electronically ...