Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

AI isn’t just another tool layer to plug into existing structures. It fundamentally changes how work should flow. As an advisor to Fortune 500 companies, here’s a pattern I’ve observed repeatedly ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...

Kinetic CX releases a report providing new insights into why so many companies never realise any economic value from CX Organisations that have led their sector and remain leaders in CX take a ...

Procore recently announced strategic changes to their go-to-market operating model, which will impact revenue growth and operating margins in the near term. The company is focused on creating an ...