There is no shortage of note-taking and PKM software out there. Like many, I've experimented with endless tools to build an effective system to manage ever-growing information. Surprisingly, the ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

For decades, enterprise knowledge bases have been repositories filled with articles, manuals, and FAQ documents. Even though these “filing cabinets” of documents have been digitized in recent years, ...

Developer Q&A site Stack Overflow is launching a new program today that will give AI companies access to its knowledge base through a new API, aptly named OverflowAPI. The launch partner for this is ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

Wikidata has built the semantic web backbone supporting knowledge cards in popular engines. Now, it's extending this foundation using a vector database to enhance its existing knowledge graph and ...

Imagine this: it’s the middle of a busy workday, and you’re drowning in articles, videos, and reports, all demanding your attention. You’ve bookmarked tabs, scribbled notes, and promised yourself ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...