How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...

Despite the experience and education of some veteran marketers as well as some careful planning there are times that customer experience efforts go awry. Despite the experience and education of some ...

In early November, a San Antonio Popeye’s employee and customer were caught on video arguing and throwing trays at each other. The altercation later moved on to a full-blown fist-fight in the parking ...

Satisfaction with many UK services is probably at an all-time low, but more than a third of people (38.5%) believe the UK’s broadband providers offer the worst customer service of any industry, and ...

Opinions expressed by Entrepreneur contributors are their own. In early November, a San Antonio Popeye’s employee and customer were caught on video arguing and throwing trays at each other. The ...