Across all areas of financial services, good outcomes matter – particularly in contact centres. Whether it’s in house or outsourced, agents sit on that ...

Objective To assess whether post-authorisation studies registered with the European Medicines Agency (EMA) adhere to legislation and recommendations to publicly post study protocols and results.

A Guardian investigation into the U.S. overdose slowdown found that national declines masked sharp local disparities. Here's how the reporting team got the story.

Eluned Morgan’s fifty-third session as first minister comes to a close.